STAY ALERT - CONTROL THE VIRUS - SAVE LIVES
The surgery is following the guidelines published by NHS England & Public Health England to protect and manage our staff and patients.
To try and reduce risk of infection we have taken the following steps - your co-operation and patience will be greatly appreciated
Telephone calls will be kept to a minimum to facilitate the practice helping as many patients as possible. The practice is operating with a decreased staffing number
All patients requesting an appointment will be asked a series of questions by the Receptionist before an appointment is booked. Refusal to co-operate may result in us not being able to book your appointment.
Please answer our questions honestly. Fraudulent responses could put our GP's, nurses, staff and patients in the surgery building at risk with the possibility that the building will require shutdown.
All GP appointments offered will initially be via telephone consultation when your symptoms will be triaged by a Clinician and appropriate decisions made regarding your care
Appointment booking by online access for face to face appointments has been temporarily withdrawn
The Surgery has been overwhelmed by extra medication requests. Therefore there will be a delay on the turnaround time. Please expect some items to take more than 48hrs to issue
The surgery will not issue extra or early medication
Patients whose prescriptions are usually collected from us by the chemist or collect themselves will have their prescriptions sent to the pharmacy electronically (this is quicker) with immediate effect.
Please consider the use of the e-consult facility on the homepage wherever possible
Requests for private letters, insurance reports and claim forms will be accepted but please be advised that there is likely to be a wait for these of up to 6 weeks or more during the outbreak
The surgery will NOT issue private letters of 'vulnerability' for patients wishing to cancel their travel plans to areas outside the exclusion zones designated by the Foreign Office or being requested by travel agents.
If you believe you should be on the extremely vulnerable list but have not received a letter from the government we suggest you visit
Unfortunately if your medical condition is not on the list we aren't able to add you the list is based on government criteria which we are unable to change.
Attending the practice
Face coverings when using NHS services
All patients and visitors to NHS services must wear a face covering at all times. This includes hospitals, community clinics and GP services. Evidence has confirmed that face coverings can help reduce the risk of transmission if you are suffering from coronavirus, but not showing symptoms.
The government has set out advice for people on how to make their own face coverings easily at home, using scarves or other textile items. These face coverings should cover the mouth and nose, whilst allowing the wearer to breathe comfortably and can be as simple as a scarf or bandanna that ties behind the head to give a snug fit.
Please wash your hands or use hand sanitiser before putting on a face covering and after taking it off. Please avoid touching your face covering whilst wearing it to avoid transmission of the virus.
If you attend an appointment without a face covering, you will be provided with a face mask in an emergency.
Face Mask Exemption Card
For information on face mask exemption cards and more please follow the link below:
General Practice Transparency Notice for GPES Data for Pandemic Planning and Research (COVID-19)
This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital.
The health and social care system is facing significant pressures due to the coronavirus (COVID-19) outbreak. Health and care information is essential to deliver care to individuals, to support health, social care and other public services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the coronavirus outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations. This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England.
please click on the link below to view the full statement:
The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. To use the NHS App you must be aged 13 and over and registered with a GP surgery in England.
Please follow the link below for information on how to access:
For a Parents’ guide Covid-19 please click on the document below:
You can help fight COVID-19 by helping research. The COVID Symptom Tracker app has been developed by King’s College London. For more details please click on the link below:
Advice for people at high risk:
Info available at:
Use the 111 coronavirus service:
Get an isolation note:
Advice for women seeking contraception and srh during covid
One Bromley - Working together to improve health and care in Bromley. Please click on the link for more information:
One Bromley Covid-19 Recovery Plan Leaflet
Bromley Well offers free support for people worried about their finances
Date: 21 May 2020
Worried about your finances?
Bromley Well is urging residents to get in touch with any concerns about their finances, housing issues, employment and debt
During the current Covid-19 outbreak, Bromley Well is still operating its information, legal advice and guidance service. Residents can get advice by email, telephone and an online webchat service.
Currently, the service has good availability and is urging people not to leave it too late, take control and get in touch now.
Gulsah Tatvan, Operations Manager said "With the uncertainty in the current climate, it's important to seek advice. Debt especially is likely to be a big concern for people in the forthcoming months. People can talk to one of our advisors by phone, email or via our online webchat."
Bromley Well advisers will:
Information for Bromley Young People
Bromley Safeguarding Children team have produced a newsletter designed to give Bromley Young People information regarding Covid-19 and also to provide signposting to young person friendly websites and resources to enable them to access support for a wide range of issues. The newsletter can be read here: Information for Bromley Young People regarding Covid-19